If you are experiencing any problems with your PVCu product, within the guarantee period,  which had been installed by Addison Ousebank we need to hear from you.

We would prefer for you to request the service call out sooner rather than later.  Permanent damage can be caused for not calling us out in time. 

(Note: 'If no fault found' or 'permanent damage' from not calling us out in time we will charge our standard call out charge of £79.95 inc VAT)

If you have mislaid / lost your original guarantee and would like another one sending out please click the link below; note this is a chargeable service. 

Please state your name, address and original contract number.

If you are the new homeowner or solicitor working on behalf of the new homeower a guarantee transfer form can be downloaded by clicking on the button below. 

Guarantees can only be transferred within 30 days from the date of property completion.

Click the link below to download a list of all standard products not covered under the Addison Ousebank guarantee;

Download Pilkington Obscure Glass - obscure pattern glass brochure here;

Brochures available to download on various products as specified below;

Network Veka Windows & Doors:

Network Veka Conservatories:    

Veka Amulet Composite Doors:    

Pilkington EnergiKare Guide: 

You will need to have Adobe reader installed on your PC to download the product brochures.

  Request Hassle Free Guides here - please specify if you want a guide for windows and doors or conservatories.